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Remote Support Assistance (RSA) is a utility that the ITS Service Desk use to remotely service computer requests and issues. Your USS Help Desk representative can provide you with the required session key via email, chat or phone to initiate a remote support session. A small client application will be installed on your computer that establishes the connection between you and the USS Help Desk technical representative. After allowing access to your computer, the technical representative can service your request. After the support session concludes, the client application automatically uninstalls from your computer (Windows only, Apple users will have to drag the client application to the trash after the session concludes). More detailed information and instructions can be found on our Training and FAQ site under the Remote Support Assistance (RSA) section.
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